Non-Discrimination Policy

Gaia Nannies is committed to fair and equal treatment of all candidates and clients. We do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, as defined under the Equality Act 2010. All candidates are assessed solely on their qualifications, experience, and suitability for the roles they apply for. We do not accept discriminatory placement requests from clients, and reserve the right to decline instructions that conflict with this policy.

Equal Opportunities

We are committed to providing equal access to our services for all candidates and clients. We actively work to ensure that our recruitment practices are free from bias and that all candidates are given fair consideration regardless of background. If you believe you have been treated unfairly in connection with our services, you are encouraged to raise this with us using the complaints procedure below.

Complaints Procedure

We take all complaints seriously and aim to resolve them promptly and fairly.

1. Raise the issue: Contact us by email at info@gaianannies.com, setting out the nature of your complaint clearly and any relevant dates or details.

2. Acknowledgement: We will acknowledge your complaint within 3 business days.

3. Investigation: We will investigate and provide a full written response within 14 business days. Where this is not possible, we will keep you informed of progress.

4. Escalation: If you are not satisfied with our response, you may escalate your complaint to the Citizens Advice.

All complaints are treated confidentially and will not affect your standing with the agency.